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Joe

Joe Howard

jhoward@eccovia.com

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Eccovia University"You are not a member of this Branch" error when logging in.

Published November 10th, 2023 by Joe Howard

There are a few things you can try to fix the error that occurs when you try to log into a website with a saved link: Make sure that you are using the correct link. It's possible that the link you saved is outdated or incorrect. Try copying and pasting the link directly from the website's login page into your browser's address bar. Clear your browse

325 Views 1 min

Enrolling Your Android Device into Microsoft Intune for Work

Published February 8th, 2024 by Joe Howard

    1. **Install Microsoft Intune Company Portal:**    - Open the Google Play Store on your Android device.    - Search for "Microsoft Intune Company Portal" and install the app.    - Once installed, open the app.   2. **Sign In to the Company Portal:**    - Launch the Microsoft Intune Company Portal app.    - Sign in using your work or school accou

588 Views 1 min

Microsoft Intune MDM Enrollment for Apple Mobile Devices IOS (Instructions)

Published January 3rd, 2024 by Joe Howard

Enrolling your Apple device into Microsoft Intune involves several steps that require you to have your login credentials handy and possibly coordinate with your IT department. Here is a step-by-step guide to help you through the process: NOTE: If you are re-enrolling a device, you must first remove the old management profile. Please follow these ins

966 Views 1 min

How to Enroll your Windows PC into Microsoft Intune

Published January 15th, 2024 by Joe Howard

Here are the step-by-step instructions on how to enroll your Windows laptop into Microsoft Intune: Prerequisites: Microsoft Intune account: Your organization needs to have an active Microsoft Intune subscription. Work or school account: You'll need your work or school account credentials to enroll the device. Windows version: Your laptop should be r

2431 Views 1 min

Troubleshooting issues with HubSpot Plugins

Published November 9th, 2023 by Joe Howard

Make sure the plugin is enabled. To check if the plugin is enabled, open Outlook and go to File > Options > Add-Ins. Click the “GO” button at the bottom of the add-ins page. Make sure the "HubSpot Sales Outlook desktop add-in" checkbox is selected.

424 Views 1 min

Booking a Room in Teams

Published September 16th, 2024 by Joe Howard

1. Open Your Calendar: Go to your Microsoft Teams app. Click on the "Calendar" icon. 2. Create a New Meeting: Click on the "New meeting" button. 3. Add the Room: In the "Add required attendees" field, start typing the name of the room you want to book. A list of available rooms will appear. Fill in the necessary details like the meeting title, start

100 Views 1 min

Accessing DataDog

Published June 18th, 2024 by Joe Howard

Navigating to Datadog: Open your web browser (Edge) and go to the Datadog website: datadog.eccovia.com SSO should sign you in automatically.Navigate to the Data Overview: Once logged in, you'll land on your Datadog dashboard. This provides a high-level overview of your monitoring data.If you want a more specific view, click on the navigation menu on

303 Views 1 min

Sending a Fax

Published September 18th, 2024 by Joe Howard

Sending a Fax - DevOps, IT and Security - Confluence (atlassian.net) the user's email address must be added as an authorized sender in myfax.com scan the document as a PDF send an email to <faxnumber>@send.myfax.com with the PDF attached the body of the email become the cover page, while the attachment is the fax, itself

252 Views 1 min

Eccovia Email Signatures

Published February 11th, 2025 by Joe Howard

Eccovia automatically applies an email signature to all new outgoing messages (signatures are not automatically applied to forwards and replies). This article will guide you through the process of creating your reply/forward signature, as well as how to properly close an email where the signature will be applied. Instructions Create a step-by-step g

93 Views 1 min

Updating a User's Title and Team

Published September 18th, 2024 by Joe Howard

Updating a User's Title and Team - DevOps, IT and Security - Confluence (atlassian.net) Active Directory   Remote into DC1 (dc1.dsi.local) Open Active Directory Locate the user’s account (dsi.local\Laptops\User Accounts) Double-click or right-click and select “Properties” Click on the “Organization” tab Change “Job Title” to their new title Update “

319 Views 1 min

How to - Create CAB Request

Published January 31st, 2025 by Joe Howard

How to - Create CAB Request - IT Services Management - Confluence   Navigate to the IT ticketing portal In the search bar search for CAB   Open image-20220112-184355.png     Open image-20220112-184439.png   Select “Request a Change - CAB” Fill out the CAB request form A Jira ticket is required for CAB consideration please include your expected start

125 Views 1 min

How To: Log in to HelpJuice (help.eccovia.com)

Published January 31st, 2025 by Joe Howard

How To: Log in to HelpJuice (help.eccovia.com) - IT Services Management - Confluence  Instructions Navigate to help.eccovia.com Click on the “Log In” button in the top right   Open image-20230426-204956.png   Click “Custom Authentications”   Open image-20230426-205047.png   Click “Single Sign On”   Open image-20230426-205120.png   Type “eccovia” in

117 Views 1 min

Fixing the "Authentication Protocol" Error on Your VPN Connection

Published February 11th, 2025 by Joe Howard

A common error when first connecting to the corporate VPN is that the “connection attempt failed because the security layer encountered a processing error during initial negotiations with the remote computer”.  This article gives instructions for fixing that error. Instructions Search for and open “Network Connections” from the Start Menu Locate and

99 Views 1 min

Building a VPN Tunnel

Published September 18th, 2024 by Joe Howard

Building a VPN Tunnel - DevOps, IT and Security - Confluence (atlassian.net) Azure Portal Create a resource Virtual network gateway Name it after the naming convention: (<region>-<vnet name>-vpngw) Region - change to West US 2 Gateway Type: VPN VPN Type: Route-based SKU - VpnGw1 Virtual Network - DSI-Vnet01 Public IP: WUS-DSI-Vnet-PIP (u

220 Views 1 min

Using OneDrive - The Basics

Published January 31st, 2025 by Joe Howard

    The most basic use for OneDrive is backing up and storing files in the cloud.  This can be done by saving files into folders that are synced with OneDrive (you can also drag and drop files into synced folders). Accessing the OneDrive folder from the System Trayblue book Instructions There are several ways to access your OneDrive folder.  Here ar

104 Views 1 min
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