ClientTrack Known Issues
Written by Matt Schomer
Updated at April 3rd, 2025
Known Issues
Eccovia Product Status Page (Available Here)
Issue |
Status |
ETA to Resolution |
Examples Needed |
Barcode Roster Report Errors #6846System.OutOfMemory and Timeout errors occur depending on the parameters and dataset. The resolution was scheduled to be implemented in the May 21st release but was pushed until a future release because of a block on the report rework. |
In Progress |
TBD |
No |
EVA Impermissible Characters #7278When uploading to EVA user may experience an Impermissible Character warning. HUD is aiming to make the permissible character updates either a recommended change for FY2026 DSU (Standards released in January 2025), and/or a required change for FY2027 DSU (Standards released in January 2026). |
Pending |
TBD |
No |
If you need access to any HUD documents, please find a link to the CoC Alliance Google Drive (here).
SPM Known Issues
Issue |
Status |
ETA to Resolution |
| Update logic for Measure 7a1 to consider Exit Destination Options 101 & 118 in the count for C3: Of persons above, those who exited to temporary & some institutional destinations. | Resolved |
4/2 |
Resolved Issues
Issue |
Status |
Date Resolved |
| Batch Services Issue #8045 | Released |
January 28th |
| Delete Client Form Timing Out #6499 | Released |
September 10th |
| Merge Timeout #6813 | Released |
August 13th |
| Data Explorer Filtering Issue #3070 | Released |
August 7th |
| Single Sign-on approval issue #3453 | Released |
August 7th |
| Client Notifications #3420 | Released |
July 24th |
| FormID 2029 (Global Admin Enrollment Cases) Timeout #7097 | Released |
July 2nd |
| Q23c and Q16 HMIS APR Report numbers do not align with drilldown #7094 | Released |
July 2nd |
| DQR Validation missing income and annual assessment #6967 | Released |
June 20th |
| 2024 CSV Export IncomeBenefits Program Grant Duplication #7067 | Released |
June 20th |
| Dropdown List 538, 2382, and 2514 are not sorting alphabetically #7096 | Released |
June 20th |
| HMIS participating and CE Participation fields cause errors when ending Projects #6944 | Released |
June 4th |
| PH Move-in Search Form 5019 should use client location at entry #6859 | Released |
May 21st |
| Form 686: Freezing when adding task #6946 | Released |
May 21st |
| Incorrect Family Member Form #6949 | Released |
May 21st |
| HMIS Data Quality report (and CAPER) not pulling clients as expected #6317 | Released |
May 21st |
| PSH/RRH projects requiring Current Living Situation Assessments at exit #6903 | Released |
May 21st |
| APR 2024 Entry and Exit validation files missing subsidy types #6861 | Released |
May 21st |
| Update Zip Code to Geography Crosswalk #6664 | Released |
May 7th |
| 2024 APR: Q13c2 Annual Assessment Logic #6751 | Released |
May 7th |
| 2024 PIT Report Incorrect Count #6832 | Released |
May 2nd |
| APR Q6B - viewer displays count are not correct #6748 | Released |
April 23rd |
| Form 1396: Case notes are sorted oldest to newest #6744 | Released |
April 23rd |
| LSA Error #6636 | Released |
April 23rd |
| Indexing on Service_FamilyInfoNoFamily & Service_FamilyInfoWithFamily Views | Released |
April 15th |
| PIT 2024: Detail Validation File & Additional Sub-populations | Released |
April 9th |
| FY24 Point-in-Time Count Report - Add row for unknown age | Released |
April 9th |
| Dropdown List Standard Requirement without Enforcement present | Released |
April 9th |
| Housing and Shelter Utilization Report Issue | Released |
April 9th |
| 2024 APR Q24c Logic Update | Released |
April 9th |
| APR/CAPER is missing Q5 report when saved as PDF | Released |
April 9th |
| Duplicate key error on APR/Caper Exports | Released |
April 4th |
| Dark Mode - Headers not visible when Adding a New Menu | Released |
April 3rd |
| Data Explorer - Timestamps not matching | Released |
April 3rd |
| YHDP Workflow Error | Released |
March 28th |
| Filter By User Issue | Released |
March 28th |
| APR Q27m Inaccurate Total | Released |
March 28th |
| Data Explorer Time Out | Released |
March 26th |
| Data Explorer Domain issue | Released |
March 21st |
| T-Cell/Viral Load error when selecting 'Undetectable' for Viral Load | Released |
March 12th |
| Q25c pulling veterans with no DOB | Released |
March 12th |
| CSV CAPER 2024 Viewing results causes error | Released |
March 12th |
| Extra spaces in Labels for APR Q19 | Released |
March 12th |
| Chronic Homeless Auto Run Procedure Update | Released |
February 27th |
| List 3377 Value Update | Released |
February 27th |
| CSV 2024 Export Timeout and tempdb error | Released |
February 27th |
| Family VI SPDAT v 3 Scoring Issue | Released |
February 13th |
| Client Barriers Hide Chart Checkbox | Released |
January 31st |
| CSV-APR 2024 - Language Validation Error on Q24d | Released |
January 31st |
| CAPER 2024 Export: Q12a Not Found | Released |
January 23rd |
| HMIS PATH 2024- FY24 V1.2: Integration Specified Invalid | Released |
January 23rd |
| PATH 2024 26i Not Populating Correctly | Released |
January 16th |
| CSBG Race and Gender Reporting Issue | Released |
January 16th |
| Grant Identifier Character Limit Increase | Released |
January 16th |
| Counseling/Safe and Appropriate Assessments | Released |
January 16th |
Resolved LSA Known Issues/Flags
Issue/Flag |
Status |
ETA to Resolution |
| LSA Preload Failure - Error: Execution Timeout Expired | Complete | Targeted Update for Impacted Communities Released on 12/19 |
LSA Preload Failure - Error: Execution Timeout Expired |
Complete |
Released on 12/17 |
LSA Preload Failure - Violation of Primary Key Constraint |
Complete |
Released on 12/17 |
|
Flag 780.1 – This flag indicates when a project is in the LSACalculated file but was not found among the list of continuum projects. However, with the exception of project descriptor data, data associated with OPH projects should be excluded from the LSA. At this time, CoCs do not need to take action on this flag if the project indicated in the flag is an OPH project since this is not an issue CoCs can resolve on their end. |
Complete |
CoCs that have replaced their upload since 11/14/2024 who are still seeing flag 780 for OPH project type should reach out to their vendor. |
|
Flag 808 – Geography Type The geography type populated inside the Geocode and Project Addresses Setup does not match the HUD Zip-Code to Geography Crosswalk. End Users may need to re-enter the full address to correct. Alternatively, to prevent creating an additional record, end users can swap to another zip-code and then change back to the correct zip to update the geography type. A new LSA will need to be generated to re-submit to HDX 2.0. |
Complete | Released on 12/5/24 |
Flag 1318 – Project has reported more household enrollments among all clients served during the report period than the total number of enrollments among all clients served during the report period. Within a project, the number of household enrollments among all clients served during the report period cannot be greater than the total number of enrollments among all clients served during the report period. |
Complete |
Released on 12/12 |
Flag 1319 - Project has reported more household enrollments among all clients served during the report period than the total number of enrollments among adults and heads of household served during the report period. Within a project, the number of household enrollments among all clients served during the report period cannot be greater than the total number of enrollments among adults and heads of household served during the report period. |
Complete |
Released on 12/12 |
Flag 1327 - Project has reported more enrollments with an exit in the report period where the destination was unknown than the total number of enrollments with an exit in the report period. Within a project, the number of enrollments with an exit in the report period where the destination was unknown cannot be greater than the total number of enrollments with an exit in the report period. |
Complete |
Released on 12/12 |
