CaseWorthy New Support Ticketing System FAQ

Published November 14th, 2025 by Matt Schomer

How will this change impact my organization? Your team can expect improved communications and reduced turnaround times as the new system streamlines the way we work through process improvements and automated workflows. Other changes include: New Customer Portal URL and User experience Ability to update tickets through email Automated notifications f

Support Ticket Best Practices

Published October 9th, 2024 by Matt Schomer

  Best Practices  Following best practices for ticket submission ensures the process is efficient, effective, and leads to a quicker issue resolution.  Ticket Submissions Submit the ticket from the location of the error or issue.  This will provide us the needed debug information.  Provide a clear, descriptive title The title should summarize the is

ClientTrack Known Issues

Published December 20th, 2023 by Matt Schomer

  Known Issues    ClientTrack Product Status Page ( Available Here ) Issue Status ETA to Resolution Examples Needed           If you need access to any HUD documents, please find a link to the CoC Alliance Google Drive ( here ).     SPM Known Issues HDX Known Issues Issue Status ETA to Resolution           LSA Known Issues/Flags   Issue/Flag Status