How To Use the ClientTrack Known Issues Page
Written by Matt Schomer
Updated at March 4th, 2024
Table of Contents
The Known Issues Page
At Eccovia, our unwavering commitment to continuously elevate your experience has led us to create a dedicated Known Issues Page, accessible at the Known Issues Page. This page will serve as the central hub for information regarding any known issues.
Known Issues: A comprehensive list and brief description of any ongoing issues that may impact our products or services.
Status to Resolution: Real-time updates on the current status of each known issue, ensuring you are kept up-to-date on the progress we are making toward resolution.
ETA to Resolution: An estimated time frame for when we anticipate resolving each identified issue, providing you with clarity on when you can expect a solution.
Examples Needed: In certain instances, we may request examples or additional information to expedite the resolution process. Additional information would need to include the UserID and the date/time the error occurred. This feature empowers you to directly contribute to issue resolution by submitting examples. If no examples are required, the associated issue tickets will be marked as “fixed/verify needed,” along with a link to the Known Issues Page for tracking progress.
Resolved Issues: A historical record of past issues and their corresponding resolutions.
Benefits to You, Our Valued Customer:
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Enhanced Transparency: Stay fully informed about any issues affecting our products or services in real-time.
- Timely Updates: Receive timely updates on the progress of issue resolution, ensuring you are informed every step of the way.
- Better Communication: Clear and concise communication regarding the estimated time of resolution, helping you plan accordingly.
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Collaborative Resolution: The opportunity to actively participate in issue resolution by submitting examples if necessary, fostering a collaborative approach to problem solving.
We firmly believe that this new Known Issues Page will make a substantial difference in your overall experience with our products and services. We aim to provide you with the information you require, precisely when you need it, and involve you in the resolution process whenever possible.
To access the Known Issues Page, simply visit the Known Issues Page. We encourage you to bookmark this page for effortless reference. Should you have any questions or wish to share feedback, please do not hesitate to reach out to me at mschomer@eccovia.com. Your input is invaluable to us, and we look forward to continuing to serve you with excellence.
