ClientTrack Known Issues
Written by Matt Schomer
Updated at November 12th, 2025
Known Issues
Eccovia Product Status Page (Available Here)
Issue |
Status |
ETA to Resolution |
Examples Needed |
Barcode Roster Report Errors #6846System.OutOfMemory and Timeout errors occur depending on the parameters and dataset. The resolution was scheduled to be implemented in the May 21st release but was pushed until a future release because of a block on the report rework. |
In Progress |
TBD |
No |
EVA Impermissible Characters #7278When uploading to EVA user may experience an Impermissible Character warning. HUD is aiming to make the permissible character updates either a recommended change for FY2026 DSU (Standards released in January 2025), and/or a required change for FY2027 DSU (Standards released in January 2026). |
Pending |
TBD |
No |
If you need access to any HUD documents, please find a link to the CoC Alliance Google Drive (here).
SPM Known Issues
Issue |
Status |
ETA to Resolution |
| Update logic for Measure 7a1 to consider Exit Destination Options 101 & 118 in the count for C3: Of persons above, those who exited to temporary & some institutional destinations. | Resolved |
4/2 |
|
Measure 2 SPM Summary Export Measure 2 in the SPM Summary Export is returning zeros for all sections in the csv file. |
Under Review | TBD |
|
Measure 7a SPM Summary Export Measure 7a (Of persons above, those who exited to specific homeless, temporary, and institutional destinations) is returning 0 in the csv file. |
Under Review | TBD |
Resolved Issues
Issue |
Status |
Date Resolved |
| Batch Services Issue #8045 | Released |
January 28th |
| Delete Client Form Timing Out #6499 | Released |
September 10th |
| Merge Timeout #6813 | Released |
August 13th |
| Data Explorer Filtering Issue #3070 | Released |
August 7th |
| Single Sign-on approval issue #3453 | Released |
August 7th |
| Client Notifications #3420 | Released |
July 24th |
| FormID 2029 (Global Admin Enrollment Cases) Timeout #7097 | Released |
July 2nd |
| Q23c and Q16 HMIS APR Report numbers do not align with drilldown #7094 | Released |
July 2nd |
| DQR Validation missing income and annual assessment #6967 | Released |
June 20th |
| 2024 CSV Export IncomeBenefits Program Grant Duplication #7067 | Released |
June 20th |
| Dropdown List 538, 2382, and 2514 are not sorting alphabetically #7096 | Released |
June 20th |
| HMIS participating and CE Participation fields cause errors when ending Projects #6944 | Released |
June 4th |
| PH Move-in Search Form 5019 should use client location at entry #6859 | Released |
May 21st |
| Form 686: Freezing when adding task #6946 | Released |
May 21st |
| Incorrect Family Member Form #6949 | Released |
May 21st |
| HMIS Data Quality report (and CAPER) not pulling clients as expected #6317 | Released |
May 21st |
| PSH/RRH projects requiring Current Living Situation Assessments at exit #6903 | Released |
May 21st |
| APR 2024 Entry and Exit validation files missing subsidy types #6861 | Released |
May 21st |
| Update Zip Code to Geography Crosswalk #6664 | Released |
May 7th |
| 2024 APR: Q13c2 Annual Assessment Logic #6751 | Released |
May 7th |
| 2024 PIT Report Incorrect Count #6832 | Released |
May 2nd |
| APR Q6B - viewer displays count are not correct #6748 | Released |
April 23rd |
| Form 1396: Case notes are sorted oldest to newest #6744 | Released |
April 23rd |
| LSA Error #6636 | Released |
April 23rd |
| Indexing on Service_FamilyInfoNoFamily & Service_FamilyInfoWithFamily Views | Released |
April 15th |
| PIT 2024: Detail Validation File & Additional Sub-populations | Released |
April 9th |
| FY24 Point-in-Time Count Report - Add row for unknown age | Released |
April 9th |
| Dropdown List Standard Requirement without Enforcement present | Released |
April 9th |
| Housing and Shelter Utilization Report Issue | Released |
April 9th |
| 2024 APR Q24c Logic Update | Released |
April 9th |
| APR/CAPER is missing Q5 report when saved as PDF | Released |
April 9th |
| Duplicate key error on APR/Caper Exports | Released |
April 4th |
| Dark Mode - Headers not visible when Adding a New Menu | Released |
April 3rd |
| Data Explorer - Timestamps not matching | Released |
April 3rd |
| YHDP Workflow Error | Released |
March 28th |
| Filter By User Issue | Released |
March 28th |
| APR Q27m Inaccurate Total | Released |
March 28th |
| Data Explorer Time Out | Released |
March 26th |
| Data Explorer Domain issue | Released |
March 21st |
| T-Cell/Viral Load error when selecting 'Undetectable' for Viral Load | Released |
March 12th |
| Q25c pulling veterans with no DOB | Released |
March 12th |
| CSV CAPER 2024 Viewing results causes error | Released |
March 12th |
| Extra spaces in Labels for APR Q19 | Released |
March 12th |
| Chronic Homeless Auto Run Procedure Update | Released |
February 27th |
| List 3377 Value Update | Released |
February 27th |
| CSV 2024 Export Timeout and tempdb error | Released |
February 27th |
| Family VI SPDAT v 3 Scoring Issue | Released |
February 13th |
| Client Barriers Hide Chart Checkbox | Released |
January 31st |
| CSV-APR 2024 - Language Validation Error on Q24d | Released |
January 31st |
| CAPER 2024 Export: Q12a Not Found | Released |
January 23rd |
| HMIS PATH 2024- FY24 V1.2: Integration Specified Invalid | Released |
January 23rd |
| PATH 2024 26i Not Populating Correctly | Released |
January 16th |
| CSBG Race and Gender Reporting Issue | Released |
January 16th |
| Grant Identifier Character Limit Increase | Released |
January 16th |
| Counseling/Safe and Appropriate Assessments | Released |
January 16th |
Resolved LSA Known Issues/Flags
Issue/Flag |
Status |
ETA to Resolution |
|
Unable to access LSA Tools in the LSA Space Workgroup If an end user is unable to access the LSA Tools in the LSA Space workgroup, please ensure that a CoC has been selected. The LSA Tools requirement for a CoC to be selected is currently under review. |
Under Review | TBD |
|
Flag 808 – Geography Type The geography type populated inside the Geocode and Project Addresses Setup does not match the HUD Zip-Code to Geography Crosswalk. A new LSA will need to be generated to re-submit to HDX 2.0. |
Under Review | TBD |
