New Functionality - Send to ClientTrack

Published August 10th, 2023 by Debi Fluckiger

An enhancement was added to allow Client Authorized Users (CAU), typically Sys Admins, to create ClientTrack issues/tickets without those issues being immediately escalated up and creating the OPs ticket for Eccovia Support.  Please see the linked Product Brief for detailed information. https://static.helpjuice.com/helpjuice_production/uploads/uploa

Service Summary Report

Published September 12th, 2023 by Debi Fluckiger

For basic Reporting instructions, see the Reporting section of the ClientTrack Users Guide  .  The guide will give you form and field level instructions for the basic reporting forms. This article will supply the details for the Service Summary Report functionality and filter-level instructions and definitions.     The Service Summary Report will in

ClientTrack Accessibility Guide

Published August 10th, 2023 by Debi Fluckiger

https://static.helpjuice.com/helpjuice_production/uploads/upload/image/14466/3396055/1691696478070-Accessibility%2BGuide.pdf   This guide provides a description of the interaction framework utilized by all ClientTrack implementations and is intended to serve as a guide for users with visual or motor impairments as a method for gaining an understandi