When Workgroups need to be deleted or have a name change, it should be done only in the Source environment and those Workgroups will still need to be mapped to a Workgroup in the Destination environment during the next Sync.

When requesting a Sync, these mappings will need to be provided to your Eccovia contact at the same time as the Sync is requested. This is due to a built-in functionality in the Syncs designed to not to have User Accounts accidentally be caught in limbo with no Workgroup (and therefore unable to login) after a Sync.

When deleting a Workgroup, ensure all users are removed from the deleted Workgroup. When scheduling your configuration sync your Client Success Manager will verify there are no unmapped workgroups. It is important to note that if you make any workgroup changes once the configuration sync has been scheduled you will need to inform your Client Success Manager to allow another validation of workgroups between Source and Destination.